Take advantage of our comprehensive Property Management Services and let us take care of all the hard-work for you. Our flexible services means we can work around your needs, creating a bespoke package tailored just for requirements.
Taking Care of your Holiday Home
Managing your property from start to finish, we’ve created our Property Management Services based on the years of experience we’ve had in holiday letting, creating a comprehensive service that leaves no stone unturned.
As a new holiday home owner, we can help you with every aspect of setting up your property to let. Key Safes can be offered to you at trade prices, and we can even arrange the installation for you following up-to-date guidance from North Yorkshire Police.
The day-to-day management of your holiday home will run smoothly with our experienced team of Property Managers, Handymen and Administrators. For properties with difficulties in refuse collection from their local council we can explore the option of a private waste collection service for you. As required, we can also leave welcome baskets of fuel for properties with a woodburning stoves, as well as prepare your property for the festive period by supplying (and taking down) Christmas decorations annually.
Our Property Management team works closely with our Quality Assessors who will assess your property against a comprehensive quality scheme and award a star grading, something so important for guests when selecting a cottage to book. During this visit, our experienced Assessors are happy to offer advice on how to make the most of your property, from suggesting where to buy furnishings to recommending new features aimed at ensuring your property meets future guest expectations. If the Assessors find something is missing they will liaise with the Property Management Team so that a solution is found quickly, minimising any disruption to your guests.
We understand that setting up a new holiday home can be expensive, and through alliances with national suppliers, we’re proud to be able to offer our holiday homeowners a range of benefits, starting from discounts on local furniture suppliers and services. Get in touch to find out more!
Taking Care of your Customers
Customer service is our speciality, and we’re happy to be the point of contact for your guests. Our Customer Contact Service operates from 9am-8pm Monday - Saturday (and Sundays from 9am-5pm), so you can be sure your customer’s needs are catered for, even out of office hours. We’ll also help your guests to make the most of their stay, our bespoke Property Information Folders will help to guide them through your property and help them to make the most of the area through our local recommendations and up-to-date information on local events.
Great feedback is what really makes holiday letting a joy and can be crucial in marketing your property to new guests. That’s why we also supply branded Visitor Books for customer comments and can regularly upload these to lettings websites. Our Maintenance Books allow guests to easily update us on any niggles or problems they experience during their stay, enabling problems to be resolved quickly- we’ll always comment when a job has been completed so your guests will know they’re in safe hands.